Returns
We know a lifetime of adventure demands gear that keeps up, and so we've dedicated ourselves to crafting the strongest, most durable products. We're proud of how far we've come, and want you to be equally as proud to use our gear.
Our Return Policy
Your satisfaction is our priority. We have a free exchanges, easy returns policy that ensures you end up with the perfect product for your adventure needs. If you purchase a product and are dissatisfied for any reason, you can return it to us within 30 days and receive store credit or a refund.
Rules & Regulations
All orders are guaranteed for 30 days after purchase. Within that time all items can be returned, with exception of our custom gear and items sold as "final sale." Items can be returned for store credit or a refund to the original form of payment (order must have been placed through www.flowfold.com). Customers requesting a return for store credit will receive a free shipping label. Customers requesting a return for a refund will receive a shipping label, and be refunded the price of the item, minus a flat-rate shipping fee. We offer a flat-rate $5 USPS shipping label for domestic orders under $75. All domestic orders over $75 will be charged a $10 flat-fee. If the initial order was shipped outside of the United States, customers will have to generate the label and cover the return shipment cost. We issue refunds when the returned item has been received. Extended Holiday Return Policy: Holiday orders (placed from November 1, 2023 to December 25, 2023) will be able to be returned through January 25, 2024Damaged & Wrong Items
If you receive a damaged or wrong item, you can return it for a full refund or store credit. Customers requesting a return for a damaged or wrong item will be receive a free shipping label and will be issued a refund or store credit of the full initial order amount.