Returns + Claims

We know a lifetime of adventure demands gear that keeps up, and so we've dedicated ourselves to crafting the strongest, most durable products. We're proud of how far we've come, and want you to be equally as proud to use our gear. 

Our Return Policy

Your satisfaction is our priority. We have a free exchanges, easy returns policy that ensures you end up with the perfect product for your adventure needs. If you purchase a product and are dissatisfied for any reason, you can return it to us within 30 days and receive store credit or a refund. 

Rules & Regulations

All orders are guaranteed for 30 days after purchase. Within that time all items can be returned, with exception of our custom gear and items sold as "final sale." Items can be returned for store credit or a refund to the original form of payment (order must have been placed through Customers requesting a return for a refund will be refunded the price of the item. Customers will pay for the cost of return shipping when requesting a refund to their original method of payment. Customers requesting store credit will have the cost of the return shipping covered by Flowfold.  If the initial order was shipped outside of the United States, customers will have to generate the label and cover the return shipment cost. We issue refunds when the returned item has been received. 

Damaged & Wrong Item Claims

If you receive a damaged or wrong item, you can return it for a full refund or store credit. Customers submitting a claim for a damaged or wrong item will receive a free shipping label and will be issued a refund or store credit of the full initial order amount.   

How it Works

If you ordered from our website, the fastest way to complete a return or claim is through our return portal using your order number and email address. It usually takes us 3-5 days to process the request and email you a return label. Once you have shipped the return, we will issue a refund to the initial form of payment. Please note that Flowfold is not responsible for returns lost in transit back to us.   

Start a Return or Claim